The Contact Centre charges a one-off Referral Fee of £25 to cover administrative costs. This fee should normally be sent with the Referral Form. A referral will not be processed, nor any contact arrangements made, until the fee is received.
A Referral may be made by a third party professional, such as a Solicitor, Mediator, Social Services, or Cafcass, or by the parents themselves (a Self Referral).
In all cases, regardless of who makes the referral, the Contact Centre has the right to decide whether or not to offer a place, and to terminate that place if our rules or Code of Conduct are not followed.
In normal circumstances a first contact date will be offered between two and three weeks after the Referral Form is received.
No contact can take place until the parties receive a letter from us giving dates, times and frequency of contact sessions. In the case of third party referrals a copy of the letter will also be sent to the referrer.
Changes to the arrangements for visits may be requested in certain circumstances, but again no such changes can take place until confirmed by the Centre.
Third Party Referrals
Our Referral Form and Guidelines for Referrers can be downloaded below. Please print the form, complete it, and send it - together with the £25 fee - to the Centre at the address at the top of the form.
To download the Guidelines for Third Party Referrers click here
In the case of self referrals a separate form should be completed by each parent. The respective forms, and a set of guidance notes, can be downloaded below. Please ensure that you download and complete the correct form. Send the completed form, and the £25 referral fee, to the address at the top of the form.
In additional to the referral form you may be required to attend, by appointment, for an interview. Please ensure that you provide a contact phone number so that we can arrange the appointment with you.
Alternatively you may choose to telephone first to make the appointment, and bring the completed form and fee with you. If there is no answer when you phone, please leave a message, indicating that you are enquiring about the self referral, and we will call you back.
To download the Self Referral Form for Resident Parents click here
To download the Self Referral form for Contact (non resident) Parents click here
To down the Guidelines for Parents withing to make a Self Referral click here