What you can expect from us

We always put your child’s interests first - and we expect you to do the same.
We do not take sides - we don’t know your history, nor do we need to.
All information we have about you, such as address and telephone number, will be kept strictly confidential, and will not be shared with the other party.
We will do our best to answer practical queries about arrangements at the Contact Centre (or pass your query to someone who can answer it), but . . .
We cannot give legal advice, nor can we mediate between you.
, but we can refer you to services that can.
We will provide details of the attendance times recorded for your contacts, but we do not make any other reports, nor are we qualified to offer any opinions regarding your contact.
We will do our best to make your time, and your child’s time, at the Contact Centre as pleasant as possible.  Please ask us if there is anything you need, and we welcome suggestions as to ways we could improve things.
We will provide free access to a Mediation Information and Assessment Meeting if you do not qualify for legal aid.
We will keep all fees and charges to the minimum necessary to run the Contact Centre efficiently, and will inform you of the introduction or increase of any such charge.
The Contact Centre is independent and has the right to decide whether or not to offer a contact place, and to terminate such an offer if you do not follow our Rules or abide by this Code of Conduct.
WHAT WE EXPECT FROM YOU

You are responsible for your child/children at all times, including ensuring that their behaviour is appropriate.
We expect you to act with courtesy and respect to our volunteers and to all other users of the Contact Centre at all times.
The Contact Centre is not the place for your arguments - and especially not in front of the children.
We expect you to attend on the given dates, to arrive on time and, if required, to wait the necessary length of time at the end of your contact. If you are unable to attend you must notify us and the other party (if at all possible).
We expect you to pay any fees or charges levied by the Contact Centre promptly as due.
We will expect you to attend a Mediation Information and Assessment Meeting after using the Centre for six months.
We expect you to use the correct entrance and to always report to the relevant desk to ensure that you are signed in and out on your card.
We expect you to read the various notices displayed around the Centre and to abide by them.
You must ensure that we always have your correct address and telephone number, and tell us if these change. We need to be able to contact you in any emergency.
We do not prohibit you from taking photographs of your child/children, but you must ensure that no other children are included in the photograph.  We ask that you do not use your mobile phone for any other purpose while in the Centre.
Derby Child Contact Centre
'Working with Families to put Children First'
Ruth's  Place
Affiliated to and Accredited by the National Association of Child Contact Centres